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FAQ

All answers to your questions

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Why are Japanese futons better?

Our futons are very comfortable to sleep on and provide better support for a great nights sleep. As the futons are made from 100% natural cotton with no chemicals added, they are a very healthy option to sleep on. Add to this they are hand made the traditional way which produces a very high quality product with beautiful materials to choose from.

What do I get when I order?

You get the authentic Japanese futon (Shikibuton), a vacuum wrap bag to store it in and clips to air out the futon. Plus free shipping so there is no additional cost. Everything you need is included. There is also an option to get a cover.

Futon size and weights?

Please note that the sizes listed may not match your local European market. So please check the table below for the actual dimensions:

Size: “Mattress” (bottom) | “Quilt” (top) Dimensions Weight
Single shikibuton (bottom) 35″ x 78-1/2″ x 4-1/2″ inches | 90 x 200 x 12cm (Filling weight 11.25 lbs | 5.1kg)
kakibuton (top) 55″ x 78-1/2″ inches | 140 x 200cm (Filling Weight 6.17 lbs | 2.8kg)
Double shikibuton (bottom) 47-1/4″ x 78-1/2″ x 4-1/2″ inches | 120 x 200 x 12cm (filling weight 15 lbs | 6.8kg)
kakibuton (top) 67″ x 78-1/2″ inches | 170 x 200cm (filling weight 8.37 lbs | 3.8kg)
Queen shikibuton (bottom) 59″ x 78-1/2″ x 4-1/2″ inches | 150 x 200 x 12cm (filling weight 18.7 lbs | 8.5kg)
kakibuton (top) 80-1/2″ x 78-1/2″ inches | 205 x 200cm (filling weight 8.7 lbs | 4.4kg)
King shikibuton (bottom) 70-1/2″ x 78-1/2″ x 4-1/2″ inches | 180 x 200 x 12cm (filling weight 22.25 lbs | 10.1kg)
kakibuton (top) 92-1/2″ x 78-1/2″ inches | 235 x 200cm (filling weight 11 lbs | 5.0 kg)

How do I get a custom size order?

You will need to send us an email by clicking the link here. You will need to specify if you want the futon or the futon and duvet set. We also need the dimensions for length and width of each item ordered. We can then provide you with a quote. Please note that custom items may take up to an extra 7 to 14 days to produce. Click here to order.

How long will it take to get here?

The package(s) should arrive within 10 working days of receiving your order confirmation. They will be dispatched by EMS courier direct from the factory to your door.

Shipping and delivery?

Your package will come via EMS shipping services and is included in the price already. The futon will be vacuum wrapped and packed inside a poly-lined kraft shipping paper and poly strapped. Shipping is to all standard areas of the UK. Should you live in a remote location like the Isle of Skye, for example, then delivery may take an additional couple of days.

Returns and replacements.

We will exchange an item if it has been damaged in transit or has a manufacturing defect (our hand made futons go through a quality inspection before leaving so this would be very unlikely) and has not been used. We cannot exchange a futon that has been used for health reasons.

How can I track my delivery?

You will receive a confirmation email when your order is placed. You will then receive a second email once the item has been shipped including tracking number. Click the link here and enter the tracking number to see every step of the packages movement.

My futon arrived and there is a strong smell?

The futon will arrive after been compressed in the vacuum bag. This has not let the futon breathe. So when you first open the futon there will be a concentrated smell. This smell is the fresh cotton and earthy smell from the farm it just came from. Many people love this smell. If you are one of the few people who does not love the smell, simply hanging the futon outside for a few hours will remove most of the smell.

Do I need covers?

You can use ordinary sheets found here in the UK or purchase our purpose made covers that allow the patterns to come through.

Are there any chemicals in the futon?

No, our futons are made from natural materials and there is no chemical treatment anywhere in the product which is good for the planet and those that have allergies.

How do I look after my futon?

Your futon should be hung outside over a railing every month using the airing pegs included. During more humid weather you should increase this to ever fortnight or even weekly pending the level of moisture. Your futon should also be lightly beaten with say a tennis racket while airing to remove dust.

How long will my futon last?

Most futons typically last 5 to 7 years with the right care.

Is delivery free?

Yes delivery is included as part of the price. As is the vacuum bag and airing pegs.

How do I know it is from Japan?

Unlike most brands that have their Japanese copy futon made in China or India and sent to a UK warehouse, your Futon will be sent direct from the factory in Kochi Japan by EMS courier services. Just check the details on the front of packaging.